Helpdesk Tech

Level 1 Tech
Posted 3 years ago

Job Description

  • Strong customer service and computer troubleshooting skills
  • Resolves common issues with end user technology including laptops, desktops, tablets, mobility devices, AV equipment and printers.
  • Refurbishes and repairs end user technology and identifies all resources required return equipment to service
  • Actively monitors IT service management software to identify technology incidents and provide a timely response to technology service requests.
  • Identifies incidents requiring expedited resolution and escalates incidents to helpdesk supervisor when necessary.
  • Accepts direction from the Helpdesk Supervisor to prioritize incidents and projects.
  • Records accurate and complete documentation of incident resolution within IT service management software system.
  • Maintains accurate and complete documentation of end user technology equipment within IT asset management software system.
  • Responsible for communicating incident resolutions to requester and all identified stakeholders.
  • Understands and implements procedures for new equipment deployment and inventory equipment redeployment.
  • Completes special projects as assigned.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Ability to work with contracted vendors and provide necessary information to resolve issue.

Job Features

Job CategoryOperations
Required Experience:Related Computer Experience: 1 year
Required License Or Certification:Drivers License and Reliable Car

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